At Shaazma Creations, we strive to offer high-quality hijabs and accessories that meet your expectations. If for any reason you’re not fully satisfied with your order, please                            review our return and refund policy below:

                    CANCELLATION POLICY

• You may cancel your order after the Date of Transaction and before dispatch.
• Orders cannot be canceled once dispatch has been initiated.
• If the order is denied at the time of delivery, a service charge of ₹70 to ₹200 (based on cart value) will be deducted.

                    RETURN & REFUND CONDITIONS

• Return requests must be raised within 3 days of delivery.
• Only defective/damaged items are eligible for return.
• Send a message on WhatsApp with a package opening video to initiate the return.
• No return/refund for color variations, used/opened products, or wrong selection of style/model by the customer.

                    DAMAGED ITEMS DURING TRANSIT

• If your product is received in damaged condition, notify us within 48 hours.
• You can choose a replacement, repair, or refund based on stock availability.

                    RETURN INSTRUCTIONS

• Return the product in original condition and packaging.
• Include all accessories and freebies received.
• Pack securely to avoid damage during transit.
• Return Address:  #403, Rasun Ace Elysian, Kondapur, Jagruthi Colony, Hyderabad - 500084

                    SHIPPING FOR RETURNS

• We will bear the cost if the product is defective or incorrect.
• If the return is self-shipped, customer bears the risk. We advise registered post or courier.

                    REFUND PROCESS

• Once your return is approved, we will initiate the refund within 14 business days.
• Refunds will be credited to your original payment method.
• For COD orders, bank details will be required.

                    REFUND EXCLUSIONS

                    We may not accept returns if:

• The product was on sale, promotional, or free.
• The item is used, broken, or altered after delivery.
• Return request is raised after the allowed window.

                    CUSTOMER SUPPORT

                    📞 8074197137 (10 AM to 6 PM IST only)

                    📱 WhatsApp: +91-8074197137

 

 Thank you,

Customer Support Team,

Shaazma Creations